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Terms and Conditions

TERMS AND CONDITIONS OF SALE - (11th December 2023)

Who we are and how to contact us

https://uk.garadry.com is a site operated by GaraDry Limited ("We"). We are registered in England and Wales under company number 6805114 and have our registered office at Units 16-18, 17 Summerwood Lane, Halsall, Ormskirk, L39 8RG. Our VAT number is 946 5209 07. We are a limited company.

To contact us, please email sales@garadry.co.uk or telephone our Customer Service Team on 01704 532 360. Further contact details are set out here.

Where to find information about us and our products

You can find everything you need to know about us, GaraDry® Limited, and our products on our website or from our sales staff before you order. The websites we operate are as follows:

We also have a Help Centre/FAQs available here.

We don't give business customers all the same rights as consumers

For example, business customers can't cancel their orders, they have different rights where there is a problem with a product and we don't compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual. Additional provisions relating to business customers are set out at the end of these terms.

When you buy from us you are agreeing that:

We only confirm orders when we've checked them

We contact you to confirm we've received your order and then we contact you again to confirm we've dispatched it.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you place your order

Orders may be paid for by debit or credit card, Apple Pay, Google Pay, Paypal or BACS. You cannot pay for your order by cash or cheque unless expressly agreed in advance. The debit, credit and charge cards accepted by us are those listed on the website. From time to time we have discounts or voucher codes available which may reduce the price of the products you order. The terms and conditions for these and the relevant expiry dates will be clearly set out on the website at the relevant time.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

Delivery costs

Our delivery costs and our shipping policy terms are set out here Shipping Policy. Delivery costs will be calculated at checkout.

Additional costs

Please note that shipments sent outside of the United Kingdom may be liable for import taxes, duties, and clearance fees which will be collected by the courier before the delivery of your order. This amount is usually calculated based on the value of goods and the type of goods being imported. For more information please contact your local customs office. Orders placed for delivery outside of the UK will be exempt from UK VAT, and this will be removed from the total and not be charged at checkout. You will usually be contacted by the courier in question prior to the delivery of the goods by email in order to pay these fees online.

What are these fees for?

Sales tax (such as VAT, MwsT, T.V.A. or GST) is a tax payable on goods and services. Items exported from the UK are exempt from UK VAT and VAT at your country's standard rate will be due instead. Depending on the country of export and the product ordered there may also be customs duty charged. The courier may also charge a 'handling fee'. Unfortunately, we are unable to calculate these fees in advance, and you will need to contact your local customs office for more information.

What if I don't pay these fees?

If you do not pay the fees due, your order may be returned to us for a refund and a handling fee may be deducted from your refund.

Where we do and don’t deliver to

Please refer to our website detailing the up to date list of the territories we do and do not deliver to at Where do you ship to?

Delivery

Upon delivery of your order, you must check the contents to ensure that your order is complete and that you are satisfied with the condition of the products. If a product is missing/damaged/incomplete you must notify us within 7 days from the day of delivery by contacting our Customer Service Team.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for in advance, but not received.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on our website or in our marketing or its packaging may be slightly different.

Your legal right to change your mind. For most of our products purchased online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for goods that have been affixed to something else not purchased from us or goods that are made to your specification or are personalised in any way.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team.

You have to return the product at your own cost. You have to return the product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, contact our Customer Service Team.

We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new" or accessories are damaged or missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team can advise you on whether we're likely to reduce your refund.

When and how we refund you. We refund you within 14 days of receiving the product back from you (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

Warranties.

All our GaraDry® branded garage door threshold seal products come with a 5 year warranty from the date of delivery. GaraDry® garage floor mats come with a 1 year warranty from the date of delivery.

All other products we sell come with either a 1 year warranty from us or a 1 year warranty from the third party manufacturer, in each case from the date of delivery.

If there is a defect with the product within the relevant warranty period set out above, we will replace it or refund you the purchase price (subject to Exceptions to customer’s warranty).

Return the product to us. If you think there is something wrong with your product, please contact our Customer Service Team.

Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Exceptions to customers' warranty. We will not be liable for a product's failure to comply with the customer warranty if:

  • the product was not purchased directly from us;
  • you make any further use of such product after telling us it is non-compliant;
  • the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
  • you alter or repair the product without our written consent;
  • threshold seals have been used with vehicles over the relevant weight limits (as set out at What weights can the thresholds withstand?);
  • you have not used our GaraDry® branded/or supplied by GaraDry® adhesive and sealant to glue down the products; or
  • the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

  • deal with technical problems or make minor technical changes; or
  • update the product to reflect changes in relevant laws and regulatory requirements.

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than 30 days you can contact our Customer Service Team to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

  • you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
  • you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
  • you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.

We don't compensate you for all losses caused by us or our products

Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
  • Avoidable. Something you could have avoided by taking reasonable action.
  • A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Our liability to businesses.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

You have options for resolving disputes with us

Complaints. Our Customer Service Team will do their best to resolve any problems you have with us or our products as quickly as possible.

You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product

We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. However, you can transfer our customer’s guarantee to a new owner of the product. We can require the new owner to prove you transferred the product to them. If you're a business you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

If you are a business customer the following additional terms apply

If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

If you are a business customer you have no set-off rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). If you are a business customer and we have given you a credit account (which is entirely at our own discretion), then you must pay us within thirty (30) days of the date of the invoice.

We charge interest on late payments

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

  • we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
  • our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 150% per cent of the total sum paid by you for the products in your order.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

  • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.