Terms and Conditions
ABOUT OUR COMPANY
1.1 This website is operated by GaraDry® Ltd. We are a limited company registered in England and Wales. Our company number is 6805114 and our registered address is Units 16-18, 17 Summerwood Lane, Halsall, Ormskirk, Lancashire, L39 8RG. To contact us please click here.
2.1 We will confirm acceptance of your order placed on the GaraDry® website. Confirmation will be sent either via the website immediately after purchase of goods or by e-mail to the e-mail address supplied at the time of ordering. At the point of acceptance the purchase contract will be formed and goods will be supplied to you by us in accordance with your order and these Terms and Conditions.
2.2 Unless you have requested not to be contacted by text message we will endeavour to send you a text message on the day of delivery of your order.
ITEM COST AND DELIVERY
3.1 The price of the goods will be as quoted on the website at the time you confirm your order (usually by clicking the "checkout" button). Any inadvertent technical errors will render orders as void and we will not be liable for any such technical errors.
3.2 The prices stated on the website are inclusive of any VAT payable where indicated.
3.3 If GaraDry® Ltd makes an error with regard to the advertised price of the items on the website, it shall reserve the right to cancel any orders you place for such items.
3.4 Orders made may include a charge for delivery. If your order is subject to a delivery charge, it will be shown to you as a separate charge on the checkout page before you place your order. Any delivery charge added to your order will be dependent upon, amongst other factors, the value of your order, the weight of your order, the date and time of your delivery and your delivery address.
3.5 Unless otherwise expressly stated all quotations issued are valid for 30 days from the date of quotation.
3.6 Customers based in non-EU countries: Please note, payment for goods and delivery for orders placed online do not include any additional fees that may arise based on your delivery location. This includes but is not limited to; Import Duty, Taxes, Customs fees, or processing fees. In the event these costs arise, they are the sole liability of the customer unless otherwise expressly agreed in writing by GaraDry® Ltd.
3.7 Customers based in the EU and Norway: Please note that you will be charged VAT at the rate of the delivery country at checkout. Due to the UK’s preferred status with the EU, there will not be any additional fees.
4.1 Orders may be paid for by debit or credit card, Apple Pay, Google Pay, Paypal or BACS. You cannot pay for your order by cash or cheque unless expressly agreed in advance.
4.2 The debit, credit and charge cards accepted by us are those listed on the website.
5.1 Most orders are dispatched by next working day delivery. We shall not be liable for delivery delays either caused by us or beyond our control. We reserve the right to restrict deliveries in particular areas.
5.2 Deliveries are made on a business day basis (Monday-Friday). It is the customer’s responsibility to ensure that an appropriate person is available at the delivery address on the specified delivery day in order to sign for the safe delivery of the goods. If there is nobody present at the address at the time that delivery is attempted, our courier will leave appropriate notification of the attempted delivery as well as instructions for the re-delivery of the order.
5.3 Products are subject to availability. If items ordered are not readily available we may contact you to offer a reasonable substitute. Please be aware that this may affect the price you pay. We will only provide substituted items at your request. Otherwise, a full refund will be granted for items which become unavailable.
5.4 Severe adverse weather conditions and other events outside of our reasonable control could result in a cancelled/delayed delivery. If a delivery is delayed/cancelled GaraDry® will endeavour to reschedule the delivery at the earliest opportunity.
5.5 GaraDry® Ltd’s couriers will usually only make deliveries when an appropriate person is able to take receipt of the delivery. If you should instruct us to leave a delivery with a neighbour etc GaraDry® Ltd expressly disclaims any liability which may arise as a result of the delivery being left somewhere other than the recipient’s delivery address, including but not limited to theft, tampering or damage.
5.6 Upon delivery of your order, you must check the contents to ensure that your order is complete and that you are satisfied with the condition of the goods. If an item is missing/damaged/incomplete you must notify GaraDry® Ltd in writing within 14 days from the day of delivery. In accordance with Distance Selling Regulations 2000, any order may be returned to us for a refund or replacement within this period. Please refer to our returns page for more information regarding returns.
5.7 For unwanted items, return costs are to be met by the customer. In the case of orders with free delivery, the original postage costs incurred by GaraDry® will be deducted from any refund due. Any items found to be damaged or in un-saleable condition will be returned to the customer at their expense with no refund given. A collection service is available at the customer's cost.
5.8 All quoted delivery timescales are given as an estimate only on the likely time for the order to arrive. GaraDry® Ltd will make every reasonable effort to comply with such estimates but will not be liable to pay damages, compensation or grant cancellation of the order by reason only of failure to meet the stated delivery date.
6.1 Personal information given to us by you will be held securely. We do not sell or pass this information to any third parties unless otherwise agreed.
7.1 These Terms and Conditions shall not restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.
7.2 We will not be deemed to be in breach of contract or in breach of these Terms and Conditions as a result of any delay in our performance/failure to perform our obligations if that delay or failure was brought about by circumstances beyond our reasonable control including, but not limited to, flooding, fire, force majeure, other acts of God; strikes, acts of terrorism, accident or road traffic problems.
7.3 All goods supplied by GaraDry® Ltd are fit for the normal purpose for which such goods were intended. GaraDry® Ltd will not be liable if the goods are found unsuitable for any other purpose. Any recommendations made by GaraDry® Ltd in such circumstances are made in good faith but as the installation of product is outside of our control, it is for the customer to satisfy themselves as to the suitability of the goods for the intended purpose.
7.4 GaraDry® Ltd will not be under any liability in respect of any defect arising from misuse or alteration of a product, wilful damage, negligence, abnormal working conditions and failure to follow our instructions whether oral or in writing.
7.5 All GaraDry® (and pre June 1st 2022 Weather Stop) branded products carry a 5-year manufacturers guarantee (effective on all orders from January 1st 2017). In cases where adhesive is to be used, only the supplied GaraDry® branded sealant & adhesive is to be used. In cases where alternative adhesive has been used in any or all of the installation, this guarantee will be null and void. If an alternative sealant is suspected of having been used, GaraDry® Ltd reserve the right to inspect any seal or sealant in question prior to making a decision on any warranty claim. Any and all applicable warranty will be void if the supplied fitting instructions are not followed. The warranty period covers all eligible purchases for 1 (one) like-for-like replacement. Different products may be offered as replacements at the discretion of GaraDry® Ltd if the intended use is unsuitable for the product originally purchased.
7.6 Under no circumstances shall GaraDry® Ltd liability exceed the purchase price of the goods in respect of which damages are claimed.
7.7 Under no circumstances will GaraDry® Ltd liability exceed the replacement or refunding of the product you purchased. GaraDry® Ltd will not be responsible for incidental or consequential damages. All information is provided “as is” and is believed to be accurate at the time of publication.
7.8 Limitation of liability – The obligation of GaraDry® Ltd and the buyer’s sole remedy, shall be the supply of replacement products for the failed material from regular product inventory lines. GaraDry® Ltd will not be liable for the labour or any of the costs incurred in the repair or replacement of products nor shall GaraDry® Ltd be liable in contract, in tort (including negligence), or otherwise for damage or loss of other property, loss of profits or revenue, loss of use of property or equipment, claims of customers or buyers, or for any special indirect, incidental, or consequential damages whatsoever.
CANCELLATION AND RETURN
8.1 Unless an item has been personalized or made to order, you have the right to cancel the contract with us at any time up to 14 days after the delivery date. You must notify us in writing of your wish to cancel your order, by e-mail at email@example.com
8.2 With your help, we will arrange the return of cancelled orders back to us (at your expense), and we will strive to refund the price of the item on your payment card within 2-3 working days.
9.1 Customer complaints must be submitted by email to firstname.lastname@example.org
10.1 We reserve the right to change the terms of the special offers or withdraw them altogether at any time and without prior notice.
11.1 If any of these Terms and Conditions are deemed in part or in full to be illegal or invalid by a court or if they are unenforceable, it shall have no effect on the validity of the remaining Terms and Conditions which will continue to be enforceable and enforceable.