FAQs

This is usually an error with the bank, but could happen for a number of reasons. Give us a call at 01704 532 360 or an email at sales@garadry.co.uk and we'll be happy to assist.

You may use an alternative card but you must have the card owner's permission.

All product prices include UK VAT.

If your order is being shipped to a country outside the United Kingdom, VAT will not be charged at checkout, and any duties & taxes will be charged upon arrival by the carrier.

We do offer a discount to resellers, and also can offer discount on high volume orders. Please contact us at sales@garadry.co.uk for more information.

We are primarily an internet company and although the majority of our customers prefer to place their orders online we do understand that this is not always the preferred option. Therefore, if you wish to place an order by telephone please call 01704 532 360 and will gladly assist you. Our lines are open 9am - 10pm, Monday to Friday.

Unfortunately orders are not able to be collected from our premises.

We are happy to deliver your order to an address of your choice. Your delivery address does not have to be the same as your billing address, and there is an option at checkout for separate billing and shipping addresses.

When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details. Please note: You may need to check the “Junk File” in your email account if you have not received a confirmation email from us.

If you need to make any changes to your order please contact us as soon as possible after placing your order by phone (01704 532 360) or email (sales@garadry.co.uk) and we will do our best to amend your order prior to dispatch.

You can reset your password from the account log-in. If you have any problems with this, please contact us directly.

All items are shipped from our warehouse, which is located in Halsall, Ormskirk in the North West of England.